Refund policy

Return & Refund Policy

Effective Date: August 14, 2026
Company: MBE Property Solutions
Phone: (910) 380-0653
Email: info@MBEPropertySolutions.com
Website: www.MBEPropertySolutions.com

1. Overview

MBE Property Solutions (“MBE Property Solutions,” “we,” “us,” or “our”) provides property management, landscaping, lawn care, maintenance, home improvement, repair, and related property services.

Because many of our services involve labor performed specifically for a customer's property, traditional product returns may not apply. This Return & Refund Policy explains how cancellations, refunds, credits, service issues, deposits, and material purchases are handled.

By purchasing our services or products, you acknowledge and agree to this policy, subject to any rights provided to you under applicable law.

2. Service-Based Purchases

Services provided by MBE Property Solutions are generally non-returnable once the service has been performed.

If you believe a service was not completed according to the agreed scope of work, please contact us as soon as reasonably possible so we can review the issue and determine an appropriate resolution.

Depending on the circumstances, MBE Property Solutions may provide:

A correction or return visit
Completion of outstanding work
A partial credit
A partial refund
A full refund in appropriate circumstances
Another mutually agreed resolution

Any remedy will be determined based on the specific circumstances and applicable agreement.

3. Cancellations Before Services Begin

Customers may request cancellation before scheduled services begin.

Refund eligibility may depend on whether MBE Property Solutions has already incurred costs associated with the project, including:

Labor
Materials
Equipment
Equipment rental
Permits
Subcontractors
Vendor charges
Delivery charges
Administrative or preparation costs

Any refundable amount will generally be determined after applicable committed or non-refundable costs are deducted.

4. Deposits

Some projects may require a deposit before work begins.

Deposits may be used to secure scheduling, purchase materials, reserve equipment, or commit labor and subcontractor resources.

Deposits are not automatically refundable after MBE Property Solutions has incurred costs or committed resources to a project.

If a project is canceled before work begins and no non-refundable costs have been incurred, MBE Property Solutions may refund some or all of the deposit at its discretion, subject to the applicable service agreement and applicable law.

5. Materials and Special-Order Items

Materials purchased specifically for a customer's project may be non-refundable or subject to the return policy of the supplier or manufacturer.

This may include:

Building materials
Landscaping materials
Plants
Mulch
Soil
Stone
Hardware
Fixtures
Specialty products
Custom-order products
Special-order materials

If a supplier charges a restocking, cancellation, return, or shipping fee, those costs may be charged to the customer when permitted by the applicable agreement and law.

6. Products Sold by MBE Property Solutions

If MBE Property Solutions sells a physical product separately from a service, the applicable return terms may be provided at the time of purchase.

Unless otherwise stated:

Products must be unused and in resalable condition.
The customer may be responsible for return shipping or transportation costs.
Custom, personalized, installed, opened, or special-order products may not be eligible for return.
Refunds may be reduced by applicable restocking or other disclosed fees.

Nothing in this policy limits any mandatory consumer rights under applicable law.

7. Incorrect or Damaged Products

If you receive a product that is incorrect, defective, or damaged at the time of delivery, contact MBE Property Solutions as soon as reasonably possible.

Please provide:

Your name
Invoice or order information
Description of the issue
Photographs or other documentation when appropriate

We will review the circumstances and determine whether the item qualifies for replacement, repair, credit, or refund.

Damage caused after delivery or installation may not qualify for a refund or replacement unless otherwise required by law or covered by an applicable warranty.

8. Unsatisfactory Services

If you are dissatisfied with a completed service, contact us promptly.

We encourage customers to give MBE Property Solutions an opportunity to inspect and address the issue before requesting a refund.

Where appropriate, we may first attempt to correct the work rather than issue a refund.

Refunds are not guaranteed simply because a customer is dissatisfied if the services were performed substantially according to the agreed scope of work.

9. Weather-Related Services

Outdoor services may be affected by weather, environmental conditions, seasonal conditions, or circumstances outside our control.

Weather-related delays or rescheduling generally do not qualify for a refund when MBE Property Solutions remains willing and able to complete the contracted services.

For recurring services, a weather-related delay may result in a rescheduled service rather than a refund.

10. Recurring Services

Customers enrolled in recurring services may cancel according to the terms of their applicable service agreement.

Payments for services already performed are generally non-refundable.

If a recurring payment was processed for a service that was canceled before the service period began, MBE Property Solutions will review the circumstances and determine whether a refund or credit is appropriate.

Any cancellation notice requirements contained in a separate service agreement will control.

11. Duplicate or Erroneous Charges

If you believe you were charged incorrectly or charged more than once for the same service, contact us promptly.

After reviewing the transaction, MBE Property Solutions will correct confirmed billing errors and issue an appropriate refund or credit when warranted.

12. Refund Processing

Approved refunds will generally be issued using the original payment method when reasonably possible.

Processing times may vary depending on the customer's bank, credit card company, payment processor, or other financial institution.

MBE Property Solutions is not responsible for delays caused by third-party payment processors or financial institutions.

13. Refund Timing

Unless otherwise required by law or stated in a separate agreement, approved refunds will generally be processed within a reasonable business period after the refund has been approved.

The time for funds to appear in the customer's account may depend on the payment method used.

14. No Cash Refund Requirement

MBE Property Solutions may issue an approved refund through the original payment method, company check, account credit, or another reasonable method, subject to applicable law and the terms of the applicable transaction.

15. Service Credits

In certain circumstances, MBE Property Solutions may offer a service credit instead of a monetary refund.

A service credit may be appropriate when:

A service needs to be rescheduled.
A partial service issue needs to be addressed.
A future service is mutually agreed upon as the appropriate remedy.
The customer and MBE Property Solutions agree to a credit.

Service credits are not automatically exchangeable for cash unless required by law or otherwise agreed in writing.

16. Non-Refundable Charges

Certain charges may be non-refundable when disclosed before purchase or otherwise permitted by the applicable agreement and law.

These may include:

Completed labor
Materials already purchased
Special-order materials
Delivery charges
Permit fees
Equipment rental
Subcontractor charges
Vendor charges
Restocking fees
Custom products or services
Other costs already incurred on the customer's behalf

17. Customer No-Show or Lack of Access

A refund may not be available when MBE Property Solutions is unable to perform scheduled services because the customer:

Fails to provide access
Locks out workers
Fails to provide required information
Does not remove obstacles or hazards
Fails to secure pets when required
Otherwise prevents the scheduled service from being performed

Rescheduling fees may apply when permitted by the applicable service agreement.

18. Fraudulent or Unauthorized Transactions

If you believe a transaction involving MBE Property Solutions was unauthorized or fraudulent, contact us immediately.

We may request information necessary to investigate the transaction.

Customers should not initiate an improper chargeback when a billing dispute can reasonably be resolved directly with MBE Property Solutions.

Nothing in this section limits any rights provided by your financial institution or applicable law.

19. How to Request a Refund

To request a refund, credit, correction, or review of a transaction, contact:

MBE Property Solutions
Phone: (910) 380-0653
Email: info@MBEPropertySolutions.com
Website: www.MBEPropertySolutions.com

Please include:

Your name and contact information.
Invoice, receipt, or transaction information.
Date of purchase or service.
Description of the service or product.
Reason for the refund request.
Supporting photographs or documentation, when applicable.

Providing complete information may help us process your request more quickly.

20. Review of Refund Requests

Each refund request will be reviewed based on:

The applicable service agreement.
The scope of work.
Services already performed.
Materials and costs already incurred.
The circumstances surrounding the request.
Any applicable warranty.
Applicable federal, state, and local law.

Submission of a refund request does not guarantee approval.

21. Customer Rights

This policy is not intended to limit any rights or remedies provided to consumers under applicable federal, state, or local law.

Where applicable law provides a greater right to cancel, return, repair, replace, refund, or otherwise obtain a remedy, that law will control.

22. Policy Changes

MBE Property Solutions may update this Return & Refund Policy from time to time.

Updated versions may be posted on www.MBEPropertySolutions.com with a revised effective date.

23. Contact Information